VELUX Product Safety Replacement

VELUX Roof windows of certain models may be at risk for spontaneous shattering, posing a risk of injury.

The affected products where sold between 1997 & 2003 with the pane code OOUE

The following codes pose the risk:

C widths with a pane width of 39cm. (For example C02)

F widths with a pane width of 48cm. (For example F06)

M widths with a pane width of 61cm. (For example M04)

The inner glass sheet of these products has been found to be at risk of spontaneous breakage causing glass to fall. This presents a risk of injury to anyone underneath or close to the window at the time of breakage. Cold temperature is a known factor in increasing the risk of breakage.

To check if your windows are affected by this product risk, follow the steps below:

If your products are affected by this product risk please contact VELUX immediately and they will arrange for a replacement pane(s) with laminated inner and toughened outer glass to be issued to you free of charge.

If a breakage occurs prior to having any affected product replaced, please take care when handling loose glass fragments.

When accessing product and production code, please avoid opening any windows with shattered or broken glass to ensure safety.

You can call VELUX directly on:

01592 778225