Return Policy: Incorrect or Damaged Goods
We understand that receiving incorrect or damaged goods can be frustrating, and we strive to rectify any issues swiftly. Please follow the guidelines below for reporting and returning such items:
Reporting Discrepancies:
If you receive incorrect or damaged goods, kindly notify us within 7 days of receiving your order. You can reach out to us via email at customer.services@timco.co.uk or by calling 01829 261111. Please ensure to provide your TIMCO Sales Order Number (SON) for reference.
Replacements:
For items requiring replacement, we will expedite the process, subject to availability. Rest assured, we will dispatch the replacements without delay to ensure your satisfaction.
Damaged Consignments:
In the unfortunate event that your consignment arrives in poor condition, please make a note of the damage on any carrier documents. If signatures aren't feasible, kindly request the carrier to note the damages on their device or documents. We strongly advise capturing photos of the damaged packaging and delivery label for our records.
Credit for Parcel Shortages:
Please note that we are unable to issue credits for parcel shortages if the consignment has been signed for as complete.
Customer Return Requests:
Should you need to return goods that are no longer required, please follow these guidelines:
Eligibility:
Only goods purchased within the last 28 days will be considered for return.
Minimum Invoice Value:
Goods being returned for credit must have a minimum invoice value totaling £50.00.
Handling Charge:
All returns will incur a handling charge of £20.00.
Condition of Goods:
All returned goods must be in their original packaging and in good condition, i.e., unused, unopened, undamaged, and without additional labeling or marking.
Expiry or Best Before Dates:
Goods with expiry or best before dates may be declined for return.
Inspection Process:
Returned goods will undergo inspection by our QC Department. Only items deemed suitable for resale will be eligible for credit.
Minimum Order Quantities:
We are unable to accept returns for products below the minimum order quantities.
Responsibility for Return:
It is the customer's responsibility to arrange and bear the cost of returning the stock.
Packaging:
Customers must pack the stock appropriately to ensure it arrives in a resalable condition.
Unsolicited Returns:
Regrettably, any unsolicited returns will be refused.
Issuance of Credit:
Credits will only be issued upon receipt of goods and approval by our QC Department.
Service Failure Returns:
Any return of stock due to service failure as agreed will be collected at our expense. However, please ensure that the goods remain in a resalable condition and may be inspected by our QC team before credit is issued.
For detailed terms and conditions, please refer to our suppliers website: https://timco.co.uk/terms-conditions.
Thank you for your cooperation and understanding. We are committed to ensuring your satisfaction with every YARDfixt order.